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Address: 25 Newman Avenue, Royston, Hertfordshire, SG8 7LE.
Telephone: 07910 452651
Email: mark@markgallagher.co.uk
I am an experienced technical author producing manuals and help files to support hardware and software products, publishing via websites and as part of software applicaon. I have worked both extensively as a sole author managing all aspects of the documentaon process and as a member of a documentation team.
Working for the small businesses division, I produced technical manuals, user guides and application help files for the division’s hardware and software products.
Initially this was as the division’s sole technical author and also included documentation and application localization. My role now is as part of a global team providing technical documentation services to the whole company.
I also worked on other engineering functions as part of the internal product testing team, customer field trial support, and through membership of product design and bug review teams.
Authoring tools currently used on a regular basis are Help and Manual, Adobe Acrobat and Visio.
Producing user and installation manuals for control systems used with large printing presses in the packaging and newspaper industry. Responsible for all the company manuals, translation of those manuals and liaison with the manual printers.
Testing electrical equipment and components to a variety of national and international standards. This testing was done on behalf of both product manufacturers and for trading standards authorities. The work included both passive and destructive tests and the writing of test reports.
Performing general nursing duties on a secure psychiatric unit for adult male residents
See Education & Qualifications.
Performing general nursing duties on a psychiatric unit for adults.
Producing text and drawings for product documentation output as help, Acrobat and HTML files. Context sensitive help files for applications in WinHelp, HTMLHelp and Javahelp formats. Also producing context sensitive HTML for use with server based applications accessed via web browser.
•Help Authoring Tools
Help and Manual, RoboHelp, Doc2Help.
•Web Editing
Basic HTML editing. Adaptation of JavaScript, PHP, Perl CGI, Ajax and CSS material. Web site search engine creation using Zoom Search.
•Graphics
Corel Designer, Paintshop Pro, Visio.
•Other Software
Microsoft Office suite (Excel, Access, Word, PowerPoint). Tortoise SVN for publishing into application version control.
•Other Skills
Regularly setup and testing of beta hardware and software on IP networks, web servers and telephone systems. CD/DVD creation. Development of installation scripts using InstallShield.
At University of Bath. Mechanical Engineering Degree specialising in product design, vibrations, structures and mechanics.
Mathematics (A), Physics (B), Engineering Design (C), Further Mathematics (E).
Mathematics (A), Integrated Science A (A), Integrated Science B (A), Technical Drawing (A), English (B), Engineering Science (B), Geography (B), Design & Technology (B), French (C), History (C).
•RoboHelp Training.
•Plain English Course run by the Campaign for Plain English.
•Full driving license.
•Science Fiction Reading
Keen reader of science fiction and fact.
•Cycling
Keen cycle tourist. Toured in Wales, Ireland, France and Spain. Regularly assist as a mechanic and helper on organised cycle holidays each year.
•Other Sports and Activities
Walking, DIY, Photography.